FAQ: Dental Care Products: Frequently Asked Questions
Our FAQ section contains frequently asked questions and answers about our products, as well as additional information about Bioniq®.
Products: Frequently Asked Questions About Products
Looking for dental care that’s perfectly tailored to your needs—with the innovative key ingredient hydroxyapatite?
Here you’ll find answers to the most frequently asked questions about our Bioniq® dental care products—from ingredients to usage to how they work.
Ordering & Payment: Frequently Asked Questions About Ordering & Payment
After placing your order, you will receive an order confirmation via email.
Please note that if you order multiple products, they may be delivered in separate shipments.
Typically, your order should arrive within 3–4 business days.
We offer the following payment options only:
- Credit Card (Amex, Visa, Union Pay, Mastercard)
- Apple Pay and Google Pay
The invoice will be sent to you via email after your order has been dispatched. It's for your information only, as the amount has already been paid using your chosen payment method.
Shipping & Delivery: Frequently Asked Questions About Shipping & Delivery
The shipping cost is $5, and shipping is free for orders over $50.
The delivery time is 3–4 business days.
Currently, we do not offer express delivery.
Returns & Refunds: Frequently Asked Questions About Returns & Exchanges
To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
You can find more information in the Return Policy.
To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
You can find more information in the Return Policy.
You can find the return address in the Return Policy.